Privacy Policy

Last updated: 01-12-2024

1. Introduction

Welcome to ImageSpy (“we”, “our”, or “us”). We are committed to protecting and respecting your privacy. This policy explains how we handle your personal data and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

2.1 Information you provide to us:

  • Name and contact details
  • Account credentials
  • Payment information
  • Images you upload for analysis
  • Communication preferences

2.2 Information we automatically collect:

  • IP address
  • Browser type and version
  • Operating system
  • Device information
  • Usage data and analytics
  • Cookies and similar technologies

3. How We Use Your Information

We process your personal data for the following purposes:

  • To provide our image analysis services
  • To manage your account
  • To process payments
  • To improve our services
  • To send you important updates
  • To comply with legal obligations

Our legal bases for processing include:

  • Contract performance
  • Legal obligations
  • Legitimate interests
  • Consent (where applicable)

4. Data Sharing and Transfers

We may share your information with:

  • Service providers and processors
  • Payment processors
  • Analytics providers
  • Law enforcement (when legally required)

Any international transfers of data are protected by appropriate safeguards, including:

  • Standard contractual clauses
  • Adequacy decisions
  • Binding corporate rules

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data, including:

  • Encryption at rest and in transit
  • Access controls
  • Regular security assessments
  • Staff training
  • Incident response procedures

6. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Rectify inaccurate data
  • Erase your data (in certain circumstances)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent
  • Lodge a complaint with the ICO

7. Data Retention

We retain your personal data for as long as necessary to:

  • Provide our services
  • Comply with legal obligations
  • Resolve disputes
  • Enforce agreements

8. Cookies

We use cookies and similar technologies to:

  • Maintain your session
  • Remember your preferences
  • Analyse site usage
  • Improve user experience

You can manage cookie preferences through your browser settings.

9. Children’s Privacy

Our services are not intended for children under 13. We do not knowingly collect data from children under 13.

10. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes by:

  • Email notification
  • Website notice
  • In-app notification

11. Contact Us

For privacy-related enquiries:

12. Supervisory Authority

You have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

  • Website: www.ico.org.uk
  • Phone: 0303 123 1113
  • Post: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

13. Additional Information

13.1 Automated Decision Making

We may use automated decision-making for:

  • Fraud prevention
  • Service personalisation
  • Content moderation

Our website contains links to third-party websites. We are not responsible for their privacy practices.

13.3 Professional Services

For business clients, additional terms may apply as specified in service agreements.